Storage Shadwell Terms and Conditions of Service
These Terms and Conditions govern all removal, transportation, loading, unloading, and storage services provided by Storage Shadwell. By booking or using any of our services you agree to be bound by these Terms and Conditions, which form the entire agreement between you and Storage Shadwell for the services supplied.
1. Definitions
In these Terms and Conditions, the following words have the meanings set out below.
Customer means the person, firm, or company booking or receiving the services from Storage Shadwell.
Services means any removal, relocation, collection, delivery, packing, loading, unloading, or storage services provided by Storage Shadwell, including any associated handling of goods.
Goods means the items, furniture, equipment, personal belongings, or any other property entrusted to Storage Shadwell for removal or storage.
Contract means the agreement between the Customer and Storage Shadwell incorporating these Terms and Conditions and any written confirmation or quotation.
2. Scope of Services
Storage Shadwell provides removal and storage services for residential and commercial customers. Services typically include the collection of Goods from an origin address, transportation, optional packing or unpacking, delivery to a destination address, and placement into storage facilities where requested.
The scope of the Services will be set out in the quotation or booking confirmation. Any additional services requested during the job that are not expressly included may incur extra charges and will be subject to acceptance by Storage Shadwell.
3. Booking Process
3.1 Enquiries and quotations
Customers may request a quotation by providing details of the property, access conditions, volume of Goods, destination, dates, and any special requirements. Quotations are based on the information supplied and apply only to the described services.
3.2 Accuracy of information
The Customer is responsible for ensuring that all information provided for the quotation and booking is accurate and complete. This includes descriptions of Goods, property size, number of rooms, access restrictions such as stairs, lifts, parking limitations, and any items requiring special handling.
If on the day of service the actual work differs significantly from the information supplied, Storage Shadwell may adjust the price, allocate additional resources, or decline to perform part or all of the Services if it is unsafe or unreasonable to proceed.
3.3 Confirmation of booking
A booking is confirmed when Storage Shadwell has accepted the request for Services and the Customer has accepted the quotation, including any required deposit or prepayment. Until confirmation is issued, dates and times remain provisional and may not be reserved.
3.4 Changes to bookings
Any requested changes to dates, times, addresses, or the scope of work must be communicated as early as possible. Storage Shadwell will use reasonable efforts to accommodate changes but cannot guarantee availability. Changes may result in revised charges, and any price adjustment will be notified to the Customer before the revised booking is confirmed.
4. Payments and Charges
4.1 Pricing basis
Charges are generally based on factors including but not limited to the volume or nature of Goods, labour required, distance travelled, access conditions, vehicle size, packing materials, and any storage duration. All prices are stated in pounds sterling unless otherwise specified.
4.2 Deposits and advance payments
Storage Shadwell may require a deposit or full prepayment to confirm a booking. The amount and due date will be stated in the quotation or booking confirmation. If the Customer fails to pay the required amount by the due date, Storage Shadwell may cancel or suspend the booking.
4.3 Payment terms
Unless otherwise agreed in writing, all charges are payable by the Customer on or before the day the Services are carried out. For ongoing storage services, fees are usually payable in advance for each storage period. Storage Shadwell reserves the right to withhold delivery or release of Goods until all outstanding sums are fully paid.
4.4 Additional charges
Additional charges may apply where
a the Customer did not disclose relevant access issues such as limited parking, restricted access, or the presence of narrow staircases or doorways.
b The volume or weight of Goods is greater than stated or additional items are included.
c Waiting time occurs due to delays not caused by Storage Shadwell, such as delayed access to the property or waiting for keys.
d Special handling, dismantling, reassembly, packing materials, or additional crew members are required.
e Work must be carried out outside standard working hours at the Customer’s request.
Where possible, such charges will be explained to the Customer prior to being incurred. If, due to time constraints, this is not reasonable, the charges will be explained as soon as practicable.
4.5 Overdue payments
If payment is not received when due, Storage Shadwell may apply interest at the statutory rate permitted by law on the overdue amount and may charge reasonable administration fees for any collection activity. In the case of storage accounts, Storage Shadwell may also exercise a lien over the Goods, retaining them until all outstanding amounts are settled.
5. Cancellations and Amendments
5.1 Customer cancellation
If the Customer needs to cancel the Services, notice must be given as early as possible. The following cancellation charges may apply unless otherwise stated in writing.
a Cancellation with more than seven days notice prior to the scheduled service date No cancellation fee, and any deposit may be refunded or credited at Storage Shadwell’s discretion.
b Cancellation between seven days and forty eight hours prior to the service date A percentage of the total quoted price may be charged to cover costs and lost opportunities.
c Cancellation with less than forty eight hours notice or on the day of service Up to the full quoted price may be payable.
5.2 Cancellation by Storage Shadwell
Storage Shadwell may cancel or suspend the Services where
a The Customer has not paid required sums by the due date.
b It is unsafe or unlawful to carry out the Services.
c Circumstances beyond Storage Shadwell’s reasonable control, such as extreme weather, road closures, or major disruptions, prevent performance.
Where Storage Shadwell cancels for reasons within its control, any prepayments for unperformed services will normally be refunded. For circumstances beyond its control, Storage Shadwell will seek to reschedule the work on mutually acceptable terms.
6. Customer Responsibilities
The Customer agrees to
a Ensure that Storage Shadwell has clear, safe, and reasonable access to the origin and destination addresses, including suitable parking for removal vehicles.
b Obtain and pay for any parking permits, permissions, or access arrangements required.
c Properly prepare and pack Goods unless packing services are included in the Contract.
d Remove and safely dispose of any hazardous or prohibited items that Storage Shadwell is not permitted to carry or store.
e Provide accurate contact details and be available or represented at the collection and delivery addresses to supervise and sign relevant documents.
f Comply with all instructions provided by Storage Shadwell regarding timing, access, and Goods preparation.
7. Goods Not Accepted for Removal or Storage
The following types of items are not accepted for removal or storage unless expressly agreed in writing and handled in accordance with applicable regulations
a Hazardous materials, including flammable, explosive, corrosive, toxic, or pressurised substances.
b Illegal items or substances and any Goods whose possession or transport is unlawful.
c Perishable or refrigerated items such as food, plants, or animals.
d Valuables including cash, securities, jewellery, precious metals, or highly fragile or irreplaceable items.
e Waste, rubble, or items intended only for disposal.
If such Goods are presented for removal or storage without prior arrangement, Storage Shadwell may refuse to handle them, and the Customer will be responsible for all related costs, liabilities, or losses.
8. Waste Regulations and Disposal
8.1 Compliance with waste regulations
Storage Shadwell operates in accordance with applicable waste and environmental regulations for the handling and disposal of unwanted items. The company is not a general waste removal operator, and only certain types of non hazardous waste or unwanted Goods will be removed as part of a removal service, subject to availability and prior arrangement.
8.2 Prohibited waste
Storage Shadwell will not remove or dispose of hazardous waste, clinical waste, asbestos, chemicals, fuel, paint, tyres, or electrical items subject to specific disposal schemes, except where expressly agreed and lawful arrangements have been confirmed. The Customer remains responsible for the proper disposal of such items.
8.3 Responsibility for unlawful disposal
The Customer must not request or knowingly permit Storage Shadwell to dispose of items in a manner that conflicts with waste or environmental regulations. If the Customer breaches this obligation, they will indemnify Storage Shadwell for any fines, penalties, or costs arising from improper disposal requested by the Customer.
9. Liability and Limitations
9.1 Duty of care
Storage Shadwell will exercise reasonable care and skill in handling, transporting, and storing Goods. However, the Customer acknowledges that removals and storage inherently involve risks that cannot be entirely eliminated.
9.2 Exclusions of liability
Storage Shadwell will not be liable for loss or damage to Goods or property arising from
a Normal wear and tear, gradual deterioration, or inherent defects in the Goods.
b Insufficient or improper packing by the Customer where packing services were not provided.
c Handling of Goods against Storage Shadwell’s advice or where the Customer insists on moving items that are too large, heavy, or fragile for safe handling.
d Climatic or atmospheric conditions, including temperature or humidity changes, particularly in storage.
e Acts or omissions of the Customer or third parties.
f Events beyond Storage Shadwell’s reasonable control, including but not limited to fire, flood, accident, road closures, or industrial action.
9.3 Limit of liability
Where Storage Shadwell is found liable for loss of or damage to Goods, liability will, to the fullest extent permitted by law, be limited to a reasonable cost of repair or replacement, taking into account depreciation, up to a maximum aggregate amount as may be stated in the quotation or otherwise notified. The Customer is encouraged to arrange adequate insurance for high value or irreplaceable items.
Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot lawfully be excluded.
10. Claims and Complaints
10.1 Inspection of Goods
The Customer should, where reasonably possible, inspect Goods at the time of delivery or collection from storage. Any visible damage or missing items should be noted on the relevant documentation before the crew leaves the premises.
10.2 Notice of claims
Any claim for loss or damage to Goods or property must be notified to Storage Shadwell as soon as reasonably practicable after discovery and in any event within a reasonable period following the completion of the Services or collection of Goods from storage. The Customer should provide a description of the issue and evidence such as photographs or inventories where available.
10.3 Resolution
Storage Shadwell will review all properly submitted claims and seek to resolve them fairly. This may involve repair, replacement, or a financial settlement where appropriate and subject to the limitations in these Terms and Conditions.
11. Storage Terms
11.1 Storage period and fees
Where Goods are placed into storage, the minimum storage period, applicable fees, and payment schedule will be confirmed to the Customer. Storage will continue until terminated by either party in accordance with these Terms and Conditions.
11.2 Access to stored Goods
Access to stored Goods may be by appointment only and may be subject to handling or access fees, depending on the nature of the storage facility and the level of access required.
11.3 Non payment and lien over Goods
If storage fees or other sums remain unpaid, Storage Shadwell may exercise a lien over the Goods, retaining them until all outstanding amounts are settled. If charges remain unpaid after reasonable notice, Storage Shadwell may, in accordance with applicable law, sell or dispose of some or all of the Goods and apply the proceeds towards outstanding sums and associated costs.
12. Data Protection and Privacy
Storage Shadwell will collect and process personal data such as names, addresses, and contact details only to the extent necessary to provide and administer the Services, comply with legal obligations, and manage customer relationships. Personal data will be handled securely and in accordance with applicable data protection laws.
13. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services provided by Storage Shadwell, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
14. General Provisions
14.1 Entire agreement
These Terms and Conditions, together with any written quotation or confirmation, constitute the entire agreement between the Customer and Storage Shadwell in relation to the Services and supersede any previous agreements, understandings, or representations.
14.2 Severability
If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
14.3 No waiver
Failure or delay by Storage Shadwell in enforcing any right or provision under these Terms and Conditions shall not constitute a waiver of that right or provision.
14.4 Assignment
The Customer may not assign or transfer any rights or obligations under the Contract without the prior written consent of Storage Shadwell. Storage Shadwell may assign or subcontract its rights and obligations where necessary for the efficient delivery of removal and storage services.
By proceeding with a booking or using the Services of Storage Shadwell, the Customer confirms that they have read, understood, and agreed to these Terms and Conditions.
