Shadwell Storage Terms and Conditions

These Shadwell Storage terms and conditions set out the rules that apply when you use our storage services. By making a booking, paying a deposit, or placing goods into storage, you agree to these terms. They are intended to provide a clear framework for the use of our self storage services, container storage, and any related facilities offered under the Shadwell Storage name. Please read this document carefully before entering into any agreement. It explains how bookings are made, what payments are due, how cancellations work, what responsibilities apply to stored items, and the limits of our liability.

These conditions are designed to protect both customers and the storage provider. They should be read alongside any booking confirmation, invoice, inventory note, site rules, or written variation agreed between the parties. If there is any inconsistency between these terms and a specific written agreement, the written agreement will apply only to the extent stated. References to “we”, “us”, and “our” mean the storage provider operating as Shadwell Storage. References to “you” and “your” mean the customer, account holder, and any person authorised by the customer to act on their behalf.

Use of our storage units and related services is subject to availability, eligibility checks where applicable, and compliance with these terms. We may update these terms from time to time. Any change will take effect from the date stated in the updated version and will apply to new bookings and, where permitted by law and the agreement, to ongoing services after notice has been given.

Booking Process

A booking is normally made by completing our reservation process and providing the information we request. This may include the name of the account holder, billing details, contact details, the type of storage required, the expected start date, and any information needed to assess suitability of the goods to be stored. A booking request does not guarantee acceptance. We may refuse or decline a booking where the requested service is unavailable, the goods appear unsuitable, or we have reasonable grounds to believe that the booking would create a legal, safety, or operational issue.

Once a booking is accepted, we will confirm the storage arrangement and issue any relevant booking reference, access details, payment instructions, or move-in instructions. The agreement begins on the start date stated in the confirmation or, if goods are delivered earlier with our consent, on the date of delivery. You must ensure that all information provided during booking is true, accurate, and complete. If any details change, you must notify us promptly so records can be updated. Failure to provide correct information may result in delays, additional charges, or suspension of access.

You must ensure that the person making the booking has authority to bind the customer. Where the storage is used by a business, company, partnership, or other organisation, the individual signing or accepting the booking confirms that they have authority to do so. We may ask for identification, proof of address, business registration details, or other verification documents before granting access. Access may also be conditioned on completion of the required paperwork, acceptance of site rules, and any security procedures we operate.

We reserve the right to allocate, reallocate, or substitute a storage unit, room, or container of a similar size or specification where reasonably necessary for operational reasons, maintenance, or safety. Any such change will not materially reduce the service promised to you. If the change does materially affect use, we will take reasonable steps to offer an alternative or allow cancellation in accordance with these terms.

Payments, Fees, and Charges

All charges are payable in advance unless we agree otherwise in writing. Prices may include rental fees, administration fees, deposits, lock fees, late payment charges, cleaning charges, disposal costs, notice fees, or other amounts that are made clear before or at the time of booking. The total amount payable will depend on the storage size, duration, service type, and any additional services requested. If tax or other mandatory charges apply, these will be added where required by law.

Payment must be made using the methods we accept from time to time. If a payment is not received on or before the due date, we may charge interest or a reasonable late fee to the extent permitted by law. We may also suspend access to stored goods, refuse move-out until arrears are cleared, or take other action allowed by these terms. You remain responsible for all charges until the agreement ends and the unit is fully vacated, inspected, and returned in acceptable condition.

Any deposit taken is held as security for sums due and for compliance with these terms. We may apply all or part of the deposit towards unpaid rent, damage, cleaning, disposal, or other valid charges, subject to any refund rules stated in your booking confirmation. A deposit is not a limit on your liability. Where a direct debit, recurring card payment, or other automatic payment arrangement is used, you must keep payment details current and authorised for the full period of storage.

We may revise our fees on giving prior notice, especially where the agreement continues beyond an initial fixed term. Any price increase will apply from the date specified in the notice. If you do not wish to continue after receiving notice of a price change, you may end the agreement by giving valid notice before the new rate starts, provided all outstanding charges are paid. Discounts, promotional rates, and introductory offers are time-limited and may be withdrawn once the stated period ends.

Cancellations, End of Storage, and Unused Periods

You may cancel a reservation before the storage start date, subject to any cancellation rules stated at the time of booking. If a deposit or reservation fee is refundable, any refund will be made in accordance with those rules and may be reduced by reasonable administrative costs where permitted. Once the storage term has started, rent is generally non-refundable for periods already begun, unless we agree otherwise or the law requires a refund.

If you wish to end the agreement, you must give the required notice stated in your booking confirmation or, if none is stated, reasonable written notice. Notice is effective only when received by us and acknowledged where required. Your storage unit is not considered vacated until all goods have been removed, the unit has been cleaned and left in good order, and all keys, access devices, codes, or locks belonging to us have been returned or dealt with as instructed. Charges continue until that point.

If you fail to remove your goods by the end date, we may treat the unit as continuing on a periodic basis, charge for further storage, or take steps to deal with the goods in accordance with the law and these terms. Where items are left behind, you authorise us to apply our rights relating to abandoned goods, including notice, storage of goods, disposal, or sale where lawful and appropriate. Any proceeds may be applied to amounts owed, with any balance dealt with as required by law.

Customer Responsibilities and Acceptable Use

You must use the storage premises lawfully and reasonably, and only for the storage of permitted goods. The unit must not be used as a place of business unless we have agreed this in writing. You are responsible for ensuring that goods are securely packed, labelled where necessary, and suitable for storage conditions. We are not responsible for deterioration caused by poor packaging, inherent defect, humidity-sensitive items, or the normal passage of time.

You must not store any prohibited or hazardous items, including but not limited to flammable materials, explosives, chemicals, toxic waste, firearms, illegal drugs, stolen property, perishable food, live animals, and any item the storage of which would breach law or regulation. You must not create nuisance, contamination, infestation, noise, odour, or any risk to staff, customers, the public, or property. If we suspect that prohibited goods are stored, we may inspect, isolate, remove, or report the matter to authorities where permitted or required.

Items stored must belong to you or you must have the lawful right to store them. You warrant that the goods are not subject to any undisclosed lien, charge, dispute, seizure, or retention right that would prevent storage or disposal in accordance with these terms. You are also responsible for ensuring that goods are insured to their full replacement value, unless we have explicitly agreed in writing to provide insurance cover as part of the service.

The customer is responsible for all persons who enter the premises using their permission, access code, key, or authorisation. You must not share access details with unauthorised persons. Any damage caused by you, your agents, or visitors will be charged to you. If we issue a lock, seal, or security device, it must not be altered, removed, or replaced without our consent. You must report any loss, theft, damage, or security incident promptly.

Waste Regulations, Environmental Compliance, and Site Cleanliness

Waste must not be left in or around the storage unit unless we have specifically agreed to accept it as part of a waste removal service. The storage area is not a public waste facility, and you are responsible for removing all unwanted packaging, pallets, furniture, wrapping, and general rubbish when you move in or out. Any waste placed on site without permission may be removed and charged to you at a reasonable rate.

You must comply with all applicable waste laws and environmental rules. This includes the lawful segregation, transport, and disposal of controlled waste, recycling where required, and ensuring that any waste carrier used by you is properly authorised. You must not abandon waste, dispose of hazardous material unlawfully, or use the premises to avoid legal obligations connected with waste management. Any contamination, spill, leak, or deposit of substances must be reported immediately and cleaned up at your expense if caused by you or your goods.

Where goods or materials could create environmental harm, you must inform us in advance so we can decide whether storage is appropriate. We may refuse or terminate storage if goods pose a risk of pollution, infestation, odour, vermin, or other environmental issue. You are liable for all remediation, cleaning, professional disposal, and associated compliance costs arising from any breach of waste regulations. These obligations apply equally to domestic and business customers.

Access, Security, and Maintenance

We aim to provide access during stated opening hours or agreed access periods, but access may be restricted temporarily for maintenance, emergencies, safety reasons, operational requirements, or legal compliance. We will use reasonable efforts to minimise disruption. We are not liable for inconvenience arising from temporary closures that are reasonably necessary. You must follow all posted instructions, fire precautions, speed restrictions, loading rules, and security procedures while on site.

You are responsible for ensuring that your unit remains locked and secure when not in use. We do not normally hold keys or combinations unless expressly stated. If we do hold access details, this does not create a duty to monitor your goods. You should check the condition of the unit when you first use it and notify us quickly of any defect, defect in security, water ingress, or other concern. If you continue to use the unit after discovering a defect, you may be taken to have accepted it to the extent permitted by law.

We may enter a unit without your consent in an emergency, where necessary to prevent injury or damage, where we reasonably believe prohibited goods are present, or where the law allows or requires entry. We will normally take reasonable steps to notify you afterwards unless doing so would prejudice safety, security, or an investigation. Routine inspections may also be carried out for maintenance, compliance, or contractual administration, subject to any legal notice requirements.

If you fail to comply with the rules on access, parking, loading, or conduct, we may suspend entry or require you to leave the premises. Repeated or serious breaches may lead to termination of the storage agreement. Any costs resulting from your breach, including call-out charges, repair costs, or security intervention costs, may be charged to you.

Liability, Insurance, and Claims

We will exercise reasonable care and skill in providing our services. However, to the maximum extent permitted by law, we do not accept responsibility for loss or damage to goods stored by you unless such loss or damage is caused by our proven negligence, fraud, or wilful misconduct. In particular, we are not responsible for loss arising from improper packing, inherent defect, vermin not caused by our breach, weather events not reasonably preventable, mould, corrosion, theft by third parties where reasonable security measures were in place, or any matter outside our reasonable control.

Nothing in these terms limits or excludes liability where it would be unlawful to do so. This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and any other liability that cannot legally be limited. Subject to those mandatory protections, our liability for any single claim or series of related claims will be limited to the lesser of the replacement value of the affected goods or the amount stated in your contract, if any. We do not accept liability for indirect or consequential loss, loss of profit, business interruption, or loss of opportunity.

You are strongly advised to maintain your own insurance cover for the full replacement value of the goods stored and for any related risks, including fire, flood, theft, and accidental damage. If we offer any optional insurance or arranged cover, the policy terms will govern the scope of cover, exclusions, claims process, and claim limits. The existence of insurance does not alter your duty to take reasonable care of your goods or to comply with all storage obligations.

You must notify us promptly of any claim or potential claim and provide reasonable evidence, including photographs, inventories, purchase records, or repair quotations where available. Failure to give prompt notice may affect our ability to investigate and may reduce or defeat a claim to the extent permitted by law. No employee, agent, or representative has authority to vary these liability terms unless we confirm the variation in writing.

Termination, Default, and Recovery of Sums Owed

We may terminate the agreement immediately by giving notice if you materially breach these terms, fail to pay sums due, store prohibited goods, behave unlawfully, or create a health, safety, environmental, or security risk. In less urgent cases, we may give you a reasonable opportunity to remedy the breach before ending the agreement. Termination does not remove your obligation to pay all charges incurred up to the termination date, or any costs arising from breach.

If you default on payment or otherwise fail to comply with this agreement, we may exercise any rights available to us under contract and law, including withholding access, retaining goods where lawful, applying any deposit, and seeking recovery of debt, legal costs, and enforcement expenses where recoverable. We may also deal with abandoned goods in accordance with our rights after giving any required notice. If goods are sold or disposed of, we may use the proceeds to offset unpaid amounts and reasonable costs associated with removal, storage, sale, or disposal.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply. A failure by us to enforce any right immediately does not waive that right. These terms constitute the entire agreement between the parties in relation to the services described, unless supplemented by a signed written contract or mandatory law.

Governing Law and Jurisdiction

These terms and conditions, and any dispute or claim arising from or in connection with them, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where consumer law or mandatory statutory rights provide otherwise. If you are acting as a consumer, you retain any rights given by applicable law and these terms should be interpreted consistently with those rights.

By using Shadwell Storage, you acknowledge that you have read, understood, and agreed to these terms. They are intended to provide a fair and workable basis for the provision of storage services, to clarify the obligations of both parties, and to reduce uncertainty about payments, access, cancellations, liability, waste handling, and legal compliance. If you do not accept these terms, you should not complete a booking or place goods into storage.